Support
Something wrong?
Tell us.
Email is the fastest way to reach us, and a real person answers.
We reply within one business day, usually sooner. Include your device model, your iOS version, and the email address on your account so we can find you.
For press, partnerships, or anything that isn't a support question: info@life-receipt.com
Subscriptions and billing
How do I cancel?
Subscriptions are handled by Apple, so cancelling happens on your device, not here. Open Settings → tap your name at the top → Subscriptions → LifeReceipt → Cancel Subscription.
Cancel during the free trial and you keep access until the trial ends, with nothing charged. Cancel a paid subscription and you keep access until the end of the period you already paid for.
I want a refund
Apple issues all refunds for App Store purchases; we can't process them on our side. Request one at reportaproblem.apple.com using the Apple Account that made the purchase. If Apple turns you down and you think the charge was a genuine mistake, email us anyway and we'll do what we can.
I paid but the app still shows a paywall
Open Settings inside LifeReceipt and tap Restore Purchases. Make sure you're signed in to the same Apple Account that bought the subscription. If it still won't unlock, email us with the date of purchase and we'll sort it out.
I was charged twice
Check your purchase history in Settings → your name → Media & Purchases → View Account → Purchase History. If there's a genuine duplicate, send us a screenshot and we'll help you get it reversed through Apple.
Your account and your data
Delete my account
In the app: Settings → Delete account. This permanently removes your account and the receipts, refunds, and logged entries attached to it.
You can also email support@life-receipt.com from the address on your account with the subject line Delete my account, and we'll do it within 30 days and confirm when it's done.
Deleting your account doesn't cancel your subscription — Apple controls that. Cancel it separately using the steps above.
Get a copy of my data
Email us from your account address and we'll send an export of what we hold.
Can I use LifeReceipt on more than one device?
Yes. Sign in with the same account and restore purchases on the second device.
Using the app
Why do I enter my screen time by hand?
Apple's rules don't let apps pull your Screen Time numbers out and put them on a shareable image. So LifeReceipt asks you to ring up your day at the register, the same way a cashier scans items — you tell it what you used, it does the arithmetic and prints the receipt.
What does it read from Apple Health?
Only what you allow, and only to verify refunds: steps, workouts, and sleep. You can turn any of it off in Settings → Health → Data Access & Devices → LifeReceipt, and the app keeps working without it.
My refund won't unlock
Refunds only credit when Apple Health has actually recorded the activity, which can lag by a few minutes after a walk or workout. Pull down to refresh on the Refunds tab. If Health shows the activity and LifeReceipt doesn't, email us with a screenshot of both.
My receipt is wrong
Tap the line item to edit it and the total recalculates. Yesterday's receipt closes at midnight, so edit before then.
I have an idea, or something is broken
Send it to support@life-receipt.com. Bug reports with a screenshot get fixed fastest.
Life Receipt, LLC · Mississippi, USA